You’ve heard or technical debt. You probably even track it. But there’s another kind of debt quietly building in your product – one that won’t crash your system, but will likely sink your growth. In the rush to deliver new…
Beyond “Improving UX”: Specifying the Need In the world of product development, the term “User Experience” (UX) often becomes a catch-all phrase, used to cover a multitude of design, usability, and functionality concerns. However, employing this term too broadly muddies…
Rarely have I been blessed with a truly ‘greenfield’ project—a product so new that the only conventions to adhere to are those of the target users and good product design principles. More often, my job involves improving established systems with…
It’s not just, er, what you have to say; how you, um, say it matters too. While it’s painful to read written language containing “er”, “um” and “uh” (collectively known as filled pauses), their use in spoken communication is commonplace…
If you’ve worked with developers, you’ll be familiar with the concept of ‘Test Driven Development’. The basic principle is that the functional requirements of a given task or feature are used to create specific tests that the code will need…
If you have a well-developed wireframe, prototype or existing product, you can use usability testing to gather valuable data on the system’s user experience quality as well as identify any specific usability failings. Whether the tests are moderated or unmoderated,…